Guest Service Agent jobs in West

  • Full Time
  • West
  • Posted 2 weeks ago


Guest Service Agent jobs are vacant in West,TX. The Hilton it's specialized into Travel & Hospitality industry. Currently the headquarters are in Texas.

Guest Service Agent job positions are vacant on Hilton company, located in West with a rate of  $14.50-36.25/hour.

More details about the job listing:

What will I be doing As a Guest Services Agent you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel s continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:

* Greet guests and complete the registration process to include but not limited to inputting and retrieving information from the computer confirmation of guest information and room rate selection of rooms coding electronic keys promoting marketing programs providing a welcome packet and ensuring guest knows location of room and or has a bell person accompany him her
* Assist guests with check out including but not limited to ensuring rooms and services are correctly accounted using the point of sale system handling money processing credit and debit cards accepting and recording various forms of payment converting foreign currency making change and processing gift certificates and cards
* Demonstrate a thorough knowledge of hotel information including but not limited to room categories room rates packages promotions the local area and other general product knowledge and answer guest questions and inquiries
* Use up selling techniques to promote hotel services and facilities and to maximize room occupancy
* Respond to guest inquiries and requests and resolve issues in a timely friendly and efficient manner
* Field guest complaints conduct research and resolve and negotiate solutions for guest satisfaction
* Receive input retrieve and relay messages to guests What are we looking for Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

* Hospitality We re passionate about delivering exceptional guest experiences.
* Integrity We do the right thing all the time.
* Leadership We re leaders in our industry and in our communities.
* Teamwork We re team players in everything we do.
* Ownership We re the owners of our actions and decisions.
* Now We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

* Quality
* Productivity
* Dependability
* Customer Focus
* Adaptability What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full service hotels and resorts to extended stay suites and mid priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all

Job Field: Guest Services Operations and Front Office Shift: Full Availability By submitting your interest in this job you agree to receive text notifications with additional steps to complete your job application. You will receive up to 6 messages from the number 63879 . Message data rates may apply. Please refer to our privacy policy for more information.

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